O2 offers compensation over outwork shortage

As major network operator O2 calculates the damage caused by its recent country-wide outage, customers will welcome the news that O2 is offering compensation and discounts to the thousands affected.

O2 has identified the customers affected by the downtime, which occurred this July, and will offer pay monthly customers a one-off reduction of 10% off their bills, although not straight away. The discount will apply to September bills, while those on a pay-as-you-go basis will also get 10% extra on your top-up.

Officially, the network outage only lasted a day, but O2 suggests the 10% discount/advance is equivalent to three days’ phone use.

But, even those not affected by the network’s shortcoming are being given a bonus. O2 is giving all customers on the network £10 to spend on the O2 Priority scheme – redeemable in September.

O2 is contacting all customers by 27 July with details of the compensation.

“The issue we had was unprecedented, and we recognise that this caused inconvenience and frustration to those impacted over that one-day period,” the company said on its blog.

“We have now identified all those customers directly affected, and we and are giving them the equivalent of three days back for the disruption as a gesture of goodwill and to say sorry.”

O2’s case shows that customers who feel aggrieved by the service they receive from suppliers may be entitled to compensation. Whether that service be your mobile phone, plumbing work or a faulty product, contact us today to see if you’re owed money as a result.

This entry was posted on Friday 3rd August, 2012. Edit this entry.